Research

Faculty of Finance and Accounting » Research

Influential factors in organizing accounting of small and medium – sized enterprises (SMEs) during the technological revolution: a case in Dong Nai...
Analysis of factors affecting digital transformation at smaill and medium enterprises in Dong Nai province
Developing retail banking services of Vietnam International Commercial Joint Stock Bank (VIB) - Bien Hoa City Branc in the period from 2022 to 2030
Solutions to expand lending activities for household production at Vietnam Bank for Agriculture and Rural Development - Dong Nai Province Branch....
Factors affecting the credit access of individual business households at Nam A Commercial Joint Stock Bank - Dong Nai province branch
Analyzing the factors affecting the decision to get consumer loans from commercial banks of workers in Bien Hoa city, Dong Nai province
Factors affecting the management accounting in small and medium-sized enterprises small and medium-sized enterprises in Bien Hoa City, Dong Nai
Factors affecting the decision of individual customers to get loans from Vietcombank - Dong Nai East Branch
Developing Smartbanking services at Dong Nai Branch of the Joint Stock Commercial Bank for Investment and Development of Vietnam over the period from
Factors affecting the decision to use credit cards for e-commerce transactions of VCB East Dong Nai Branch’s individual customers
Factors affecting the decision to use bank credit cards of workers in Dong Nai province
Perfecting the organization of accounting work in order to improve the quality of accounting information in small and medium enterprises in Dong Nai
Using the balance scope to assess the operational efficiency of FDI enterprises in Dong Nai
Factors affecting the success of accounting information system in FDI enterprises in Dong Nai
Factors affecting the application of business income tax accounting standards in enterprises in Dong Nai
Factors affecting the quality of E-Banking service provided by Asia Commercial Joint Stock Bank - Dong Nai Branch
Impact elements of decision on using Mobile banking service of individual ACB Customers - Dong Nai Branch
Factors Affecting the Intention to Apply IFRS to Enterprises In Dong Nai Province
Factors affecting the decision to use accounting services of small and medium enterprises in Dong Nai province
Benefits And Risks Of Applying The Cloud Computing To Accounting Softwares For Enterprises In The Current Period
Factors Influencing the Choice of Accouting Software for SMES in Dong Nai Province
Efficiency of accounting information system in the context of information technology application: case of SMEs in Dong Nai
Factors affecting the quality of accounting information on financial statements provided by accounting service providers to small and medium-sized ent
The factors affecting individual customer satisfaction with E-banking services by commercial banks in Dong Nai province
The satisfaction of customers with mobile banking services provided by commercial banks in Dong Nai province
Factors affecting the job satisfaction of employees working at commercial banks in Dong Nai province
Organization factors that affect the quality of cost management accounting information in Viet Nam footwear company
The factors influencing the capital structure of companies listed in the Ho Chi Minh City Stock Exchange
Optimization effects of design parameter on the first frequency modal of a Bridge-type compliant mechanism flexure hinge by using the Taguchi method
Macro factors affecting changes in VNIDEX stock index in the period 2006-2016

The satisfaction of customers with mobile banking services provided by commercial banks in Dong Nai province

ABSTRACT:

This study is to find out how to improve the satisfaction of customers with mobile banking services. The study’s results show that factors affecting the satisfaction of customers with mobile banking services include empathy, response, incentives, guarantees, efficiency, design, and security factor. This find out is expected to help commercial banks improve the satisfaction of customers with their mobile banking services.

Keywords: Satisfaction, affecting factors, mobile banking, commercial banks.

Bui Van Thuy, Nguyen Tien Quang (2020)

Address: 10 Huynh Van Nghe street, Buu Long ward, Bien Hoa city, Dong Nai province.
Tel: 0251 3952 778
Email: lachong@lhu.edu.vn

108,301 1/791

Research

CONTENTS

The satisfaction of customers with mobile banking services provided by commercial banks in Dong Nai province